Quick Answers
How long does shipping take?
- We ship globally with reliable couriers. However, some countries and regions have blocked or restricted international shipping. Shipping costs and estimated delivery times are calculated and provided at checkout to ensure you have the most accurate and up-to-date information for your location.
How do I determine the right size for my order?
- Please refer to the sizing chart attached to each product's description for further clarity. Kindly note that each sale is final, however, if in need of immediate assistance, contact our customer support below.
How can I track my order?
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your order’s progress through the carrier’s website. You can also find out more about your order through the Track Order page from the main menu. For further assistance, please reach out to our customer support below.
Can I customize or tailor my order?
- At this time, we do not offer custom tailoring, but stay tuned for upcoming bespoke options to be introduced soon!
How can I care for my garments?
- Each item includes specific care instructions to maintain its quality. Please refer to our Garment Care page from the main menu for further clarity.
What types of materials are used in the collections?
- We carefully select premium materials sourced globally, including sustainable fabrics, high-quality fibers, and unique textile blends to ensure luxury, comfort, and durability.
What is your return and refund policy?
- We kindly ask our customers to carefully consider their purchases, as we do not offer returns or refunds. This policy allows us to maintain the highest standards of quality and exclusivity for all our pieces, however, exchanges can be requested within 24 hours of placing your order. Please contact us to make this request. Please refer to our Return Policy below for more information.
How can I contact customer support?
- Our customer support team is available via email (service@acidbone.co). Visit our Contact Us page from the main menu to send us a message or reach out to us below.
In Need of Further Assistance?
Please reach out to our customer support team below.